Property Outside Contents Trainee

September 18

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Travelers

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Insurance

10,000+

Description

• This is an entry level position that requires satisfactory completion of required training to advance to Claim Professional, Outside Property content. • Provides quality claim handling throughout the claim life cycle (customer contacts, coverage, investigation, evaluation, reserving, negotiation and resolution) including maintaining full compliance with internal and external quality standards and state specific regulations. • Completes required training which includes the overall instruction, exposure, and preparation for employees to progress to the next level position. • Handles 1st party property content claims with moderate to high severity, i.e. Major Case Unit losses. • Maintains diary system, capturing all required data and documents claim file activities in accordance with established procedures. • Works with and effectively manages contents vendors involved with the claim i.e. textile, electronic and contents’ restoration vendors.

Requirements

• High School Diploma or GED and one year of customer service experience OR Bachelor’s Degree required. • Valid driver's license required. • Bachelor’s Degree preferred or a minimum of two years of work OR customer service related experience preferred. • Demonstrated ownership attitude and customer centric response to all assigned tasks - Basic. • Strong verbal and written communication skills - Basic. • Attention to detail ensuring accuracy - Basic. • Ability to work in a high volume, fast paced environment managing multiple priorities - Basic. • Analytical Thinking – Basic. • Judgment/ Decision Making – Basic. • Valid passport preferred.

Benefits

• Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment. • Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers. • Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays. • Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs. • Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.