Customer Success - Customer Support Engineer

August 14

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Tray.io

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The API integration and automation platform for citizen automators

Development • API • Integration • saas • cloud

201 - 500

Description

• Help customers build on Tray.ai through answering their toughest technical questions • Improve team processes that can lead to greater efficiency or a better customer experience • Help customers realize the value of Tray.ai with exceptional technical support • Communicate customer needs and provide product feedback to product management and engineering • Working hours will be on Pacific Time

Requirements

• Minimum 2+ years of experience working with customers in a customer-facing role (service-industry experience included) • Self taught programmer, bootcamp graduate, or formal educational experience in computer science • Familiarity working with web based APIs, especially REST

Benefits

• Competitive salary • Stock options • Opportunity to learn and grow • Supportive team environment