Client Success Lead
October 31
Description
• We’re looking for an experienced client relationship manager with transaction banking and project management skills to join our client success organization based in Tokyo. • The candidate is expected to closely work with clients and be the first point of escalation for any queries related to client onboarding, platform training & usage. • Manage a team of individuals who are trade finance processing professionals and project managers for completing the entire client lifecycle journey. • Your ability to improve the client’s experience and continuously improve the Traydstream platform could lead to the launch pad for your fintech career.
Requirements
• 10-12 Years in Transaction Banking, Trade Finance or Project Management • Undergraduate or Postgraduate Degree (BBA, BCOM, MBA or equivalent) • Involved in Automation/ Digitization of Trade Processing • Excellent Interpersonal skills including communication, client servicing, conflict management, influence & negotiation with well versed in English and Japanese • Superior Problem-Solving Ability • Superior people management skills • Strong Understanding of Data Collection & Analysis Techniques • Ability to multi-task in a fast-paced environment with fluctuating priorities and deadlines. • Ability to manage client escalations at first level • Proficiency in Microsoft Office Suite • Certified Documentary Credit Specialist (CDCS) • Project Management Qualifications • Basic understanding of Technology concepts i.e, Artificial Intelligence. Machine Learning and Cloud Infrastructure • Proficiency in English and Japanese
Benefits
• Comprehensive health plans • Generous leave policy • Flexible remote working • Unlimited learning and development programs • Cross-functional learning paths
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