Customer Success Manager
February 20, 2023
Description
• The Customer Success Manager will work with customers to help them understand our solutions and the value it brings to their business. • The ideal candidate is someone who has demonstrated success working within healthcare and preferably for high-growth SaaS companies. • The Customer Success Manager will own a book of business to drive retention and growth rates. • The ideal candidate will develop a comprehensive understanding of typical business challenges faced by customers and map Trella Health capabilities to address their needs. • The ideal candidate will engage customers in an appropriate experience that allows them to effectively execute their success plan. • The ideal candidate will manage customer renewal and expansion orders for attainment of net retention goals. • The ideal candidate will Foster relationships with stakeholders that lead to advocacy for Trella Health across the care continuum. • The ideal candidate will collect and summarize customer feedback with a focus on understanding the customer's business problem. • The ideal candidate will be a member of the Customer Success team and will own a book of business to drive retention and growth rates, develop a comprehensive understanding of typical business challenges faced by customers, engage customers in an appropriate experience that allows them to effectively execute their success plan, manage customer renewal and expansion orders for attainment of net retention goals, Foster relationships with stakeholders that lead to advocacy for Trella Health across the care continuum, collect and summarize customer feedback with a focus on understanding the customer's business problem, and be a member of the Customer Success team.
Requirements
• Proven success as a customer success manager • Experience with post-acute care or value-based care • Understanding typical business challenges faced by customers and mapping Trella Health capabilities to address their needs • Engaging customers in an appropriate experience that allows them to effectively execute their success plan • Demonstrated success that shows your ability to be assertive and a customer focused problem solver • Strong creative, strategic, analytical, organizational, and relationship skills • Strong verbal and written communication skills • Ability to effectively manage customer relationships at various levels to foster trusting partnerships and navigate conflict if needed • Proficiency in Client Success and Sales software to manage relationships and price, quote, and book orders • Willingness to work with customers on-site and travel up to 10%
Benefits
• Competitive salary and bonus plans 401k retirement savings • Unlimited PTO & 10 Paid Holidays • Flexible work hours • Equity shares paid leave programs • Marketplace for discounted retail and entertainment • Equal opportunity employer
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