Customer Success Manager

4 days ago

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Trellix

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🔒 Cybersecurity

🤖 Artificial Intelligence

🏢 Enterprise

💰 $35M Venture Round on 2000-04

Description

• Handle Top 250 global flagship account to ensure proper health adoptions and high customer satisfactory level on Trellix product • Develop a trusted advisor relationship with customer key stakeholders and executive sponsors • Advocate for our customers with a focus on transformation, engagement, and experience • Build and develop customer specific success plans to oversee onboarding, adoption, and satisfaction • Partner with Sales to identify expansion opportunities • Support and coordinate escalations of deployment or productivity blocking issues • Identify risks to the customer achieving desired outcomes

Requirements

• 8+ years of customer engagement and account management experience in a Cybersecurity/SaaS solutions company and/or an enterprise software industry a plus • Strong customer orientation, ability to manage complex projects and conflicting requirements • Outstanding communication skills and ability to collaborate cross functionally • Enthusiastic and dedicated approach to connect customers with an understanding of their needs

Benefits

• Retirement Plans • Medical, Dental and Vision Coverage • Paid Time Off • Paid Parental Leave • Support for Community Involvement