Senior Customer Success Manager

4 days ago

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Trellix

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🔒 Cybersecurity

🤖 Artificial Intelligence

🏢 Enterprise

💰 $35M Venture Round on 2000-04

Description

• Drive customer loyalty, adoption, and implementation of Trellix Solutions. • Develop a trusted advisor relationship with customer key stakeholders and executive sponsors. • Build customer specific success plans to oversee onboarding, adoption, and satisfaction. • Partner with Sales to help transition the account from Pre-Sales to Customer Success. • Handle escalations of deployment or customer productivity blocking issues.

Requirements

• 8+ years of customer engagement and account management experience in a SaaS solutions company and/or an enterprise software/Cybersecurity industry is desirable. • Strong customer orientation with the ability to manage complex projects and conflicting requirements. • Outstanding communication skills and ability to collaborate cross functionally. • Ability to build and maintain highly valuable and outcome-based relationships with a diverse customer account base. • University degree or equivalent experience.

Benefits

• Retirement Plans • Medical, Dental and Vision Coverage • Paid Time Off • Paid Parental Leave • Support for Community Involvement