Customer Support Representative

January 19

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TreviPay

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TreviPay is a leader in the B2B payment solutions industry, providing an innovative platform for trade credit, accounts receivable collections, and fraud & risk management. Specializing in transforming the order-to-cash process, TreviPay's services are designed to enhance businesses' financial performance by offering a wide array of payment methods and collection options tailored to optimize cash flow. Trusted by top brands in manufacturing, retail, and travel, TreviPay also supports digital transformation and international expansion through its A/R automation solutions. With a history spanning over 40 years, TreviPay continues to revolutionize the B2B payments landscape with its fintech innovations.

commercial underwriting • risk management • merchant and customer service • account and program management. Business-to-business trucking • retail billing and payment solutions.

501 - 1000 employees

🤝 B2B

💳 Fintech

📋 Description

• At TreviPay, we believe loyalty begins at the payment. Thousands of sellers use our global B2B payments and invoicing network to provide choice and convenience to buyers, open new markets and automate accounts receivables. • Every day, TreviPay employees are challenged and empowered in a supportive, collaborative, entrepreneurial environment. • Must exemplify TreviPay Mission and Values. • Must meet or exceed department metrics, program Service Level Agreements (SLAs) and department Service Level Standards (SLSs). • Skilled to de-escalate challenging customers, clients or merchants and provide exceptional customer use sound judgement to route escalated requests and unresolved issues to the appropriate team members (e.g.: tier 2 or 3 or Leadership). • Serve as a primary contact to clients, merchants and customers providing timely, accurate and comprehensive responses and resolution to common questions and issues regarding supported programs, systems, processes, and procedures. • Provide feedback and assistance to collaborate with other team members or leadership to improve processes, procedures, new implementations and subsequent training and documentation. • Welcome change and adapt positively to internal and external changes as well as driving change as needed. • Dedicated to actively engage in building rapport with internal and external parties to provide an excellent customer experience resulting in increased program usage. • Illustrate initiative by proactively contacting customers and merchants to address issues (e.g.: rejections, disputes, authorizations, technical needs, potential account issues, etc.) • Complete assigned learning before the due date while actively participating in learning sessions. • Perform other duties as assigned by leadership.

🎯 Requirements

• Must exemplify TreviPay Mission and Values. • Must meet or exceed department metrics, program Service Level Agreements (SLAs) and department Service Level Standards (SLSs). • Skilled to de-escalate challenging customers, clients or merchants and provide exceptional customer use sound judgement to route escalated requests and unresolved issues to the appropriate team members (e.g.: tier 2 or 3 or Leadership). • Serve as a primary contact to clients, merchants and customers providing timely, accurate and comprehensive responses and resolution to common questions and issues regarding supported programs, systems, processes, and procedures. • Provide feedback and assistance to collaborate with other team members or leadership to improve processes, procedures, new implementations and subsequent training and documentation. • Welcome change and adapt positively to internal and external changes as well as driving change as needed. • Dedicated to actively engage in building rapport with internal and external parties to provide an excellent customer experience resulting in increased program usage. • Illustrate initiative by proactively contacting customers and merchants to address issues (e.g.: rejections, disputes, authorizations, technical needs, potential account issues, etc.) • Complete assigned learning before the due date while actively participating in learning sessions. • Perform other duties as assigned by leadership.

🏖️ Benefits

• Work in a friendly and caring company where teamwork is key • Work with skilled people that are invested in your success and growth • Remote working is the new normal with flexible work options and paid holidays • Competitive salary with a comprehensive benefits package starting day one • Work in a fun environment that promotes creative thinking and a positive attitude • Career development opportunities • An open-door policy which means your voice will always be heard • A robust Employee Referral program