Customer Success Manager

September 17

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Trimble Inc.

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Transportation & Logistics • Building Design, Construction and Operation • Natural Resources, Utilities and Government • Geospatial • Survey & Engineering

10,000+

💰 Post-IPO Debt on 2022-12

Description

• Provide clients support and consulting in AgileAssets software solutions. • Help solve client problems and promote software utilization. • Champion the AgileAssets software for client business teams. • Develop technical skills to support clients' business processes. • Ensure client satisfaction and retention through proactive management. • Establish Quarterly Business Review to outline initiatives. • Participate in marketing events and promote networking within the client community. • Travel up to 20% if needed.

Requirements

• Degree in Civil Engineering, Computer Science or related field. • MS in Transportation Engineering preferred • 2-4 years of customer-facing experience in a SaaS or enterprise software company is highly preferred • Knowledge and/or experience on transportation systems in one or more of the following areas is preferred: Maintenance, pavement, bridges, fleet, safety and/or facility management. • Strong technical acumen, with database programming skills strongly preferred • Excellent relationship development, interpersonal, written and oral communication skills (Consulting skills) • Proven customer service capabilities, including expectation setting and management • Positive attitude and aptitude to work independently in a fast-paced environment • Self-starter, energetic and motivated contributor • Capable of establishing credibility, motivating others, instilling accountability, and achieving results