Customer Support
September 20
Description
• Triple Whale is a leader in business intelligence for e-commerce. • You will be the first point of contact for our customers, providing assistance. • Your role is critical in maintaining customer satisfaction and helping our clients succeed. • Respond to customer needs via live chat, owning that interaction from inception to resolution. • Troubleshoot technical platform issues. • Advise customers on best-practices with the platform and its use cases. • Assist customers with urgent needs and help usher them to the best solutions. • Act as first line of defense for triaging & debugging platform health issues. • Exceed customer expectations on response quality and overall experience. • Continuously train to become an expert on the platform, online marketing, and e-commerce industry.
Requirements
• 1-2 years of experience in a customer support or client-facing role, in a SaaS or tech environment highly preferred. • Experience in e-commerce, with analytics platforms, or with another SaaS platform highly preferred. • Strong technical understanding • Strong verbal and written communication skills with the ability to explain complex concepts in a simple way. • Ability to troubleshoot basic technical issues and think creatively to find solutions. • A customer-first mentality, with a genuine desire to help others and ensure their satisfaction. • Comfortable using various software tools, and able to quickly learn new technologies and systems. • Ability to collaborate effectively with cross-functional teams and contribute to a positive work environment. • Ability to manage multiple tasks and prioritize effectively. • Familiarity with Hubspot, a huge plus.
Benefits
• Greatest Team: A world-class team of the brightest and most talented out there! Work with fun, hardworking, kind, nice people who are passionate about what they do • Compensation: Competitive salary, benefits, and equity • Family Focus: Parental leave and flexibility for families • Time Off: Generous PTO. We want you to relax when you need to relax! • Healthcare: Excellent medical, dental, and vision coverage • 401K: 3% matching
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