Associate Product Implementation Manager

April 1

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Triptease

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Triptease is a platform dedicated to transforming hotel website experiences to drive direct bookings and optimize pricing strategies. The company offers a range of tools, including metasearch integration, price matching, personalized messaging, and AI-driven chat, all aimed at improving direct sales and customer engagement. Triptease focuses on providing hotels with dynamic pricing, effective marketing, and data-driven automation solutions to outperform Online Travel Agencies (OTAs). Their solutions are designed to enhance revenue through CRM integration and personalized marketing strategies, ensuring that hotels can maintain competitive pricing and attract the right guests. With a mission to support the Direct Booking Movement, Triptease offers seamless integration with numerous booking engines and provides extensive resources such as webinars, events, and customer stories to help hoteliers increase direct bookings and improve their revenue management practices.

SaaS • Travel • Hospitality • technology • direct booking

51 - 200 employees

📋 Description

• As an Associate Product Implementation Manager (PIM), you’ll join a mission-driven team responsible for onboarding clients, activating products, and supporting scalable system improvements that benefit all future implementations. • This entry-level role is ideal for someone early in their technical SaaS career, eager to learn how products are deployed and maintained, and excited to contribute to a high-impact, cross-functional team. • You’ll work with experienced PIMs and collaborate closely with Sales, Engineering, Customer Success, and Product to deliver smooth go-lives, support client integrations, and ensure technical stability. • This is a growth-focused role, where you’ll build foundational skills and gain hands-on experience in: Client Onboarding & Product Activation, Technical Support & Product Knowledge, Process & Systems Optimisation, Stakeholder & Communication Management.

🎯 Requirements

• 0–2 years of experience in a technical or client-facing role (SaaS experience a plus) • Self-driven with a strong desire to learn, take initiative, and grow with close mentorship • Analytical mindset and quick learner. • Excellent written and verbal communication skills • Semi-technical background and tech-savvy, with experience using tech tools to improve internal processes (Dev Tools, DataDog, Google Tag Manager, Looker, Google sheets, Zapier, ChatGPT, Gemini, API integrations, Postman, data integration platforms, etc) • A proactive and curious mindset—you don’t just want to fix things, you want to understand them • Ability to manage multiple tasks and priorities with strong time management • Bonus: Experience in hospitality tech, or fluency in a second European language

🏖️ Benefits

• Be part of a fast-paced, dynamic team at the forefront of travel technology innovation. • Enjoy a collaborative and fun working environment with opportunities for personal and professional growth. • Competitive salary package and benefits • Paid vacation days • Working abroad for 4 weeks a year (within a -/+ 3 hours time zone) • Enhanced maternity & paternity • Monthly health and wellbeing allowance - You can use this for gym membership, private healthcare, massages, therapy, cinema etc • Yearly learning allowance* • Life Event leave (marriage, divorce, moving house, child’s first day at school, ceremony or graduation) • Make a Difference (volunteering) day • Plus much more! • Quarterly review socials • Hybrid or Remote working • Refer a Friend policy • Flexibility with childcare • Sabbaticals (from year three onwards)