Customer Product Implementation Specialist

August 1

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Attract and convert high-value guests on your hotel website with the award-winning direct booking platform.

SaaS • Travel • Hospitality • technology • direct booking

51 - 200

Description

• In this role, you will be at the forefront of onboarding clients, implementing and activating products, providing technical support, and ensuring our products remain in excellent condition. • This position is a blend of stakeholder management and technical expertise, offering you the chance to gain deep knowledge of our products and their operations. • You will wear many hats, from pre-sale assessment to integration, troubleshooting, and ensuring data accuracy for business reporting. • In a collaborative and creative environment, you will be encouraged to use your initiative to get things done, and will work closely with other teams such as Product Managers, Engineers, Sales, Customer Success and other Partners.

Requirements

• Self-driven with strong client-facing experience. • Analytical mindset and quick learner. • Process-driven with excellent collaboration skills. • Semi-technical background and tech-savvy, with experience using tech tools to improve internal processes (Dev Tools, DataDog, Google Tag Manager, Looker, Google sheets, etc) • Experience in change and transformation projects. • Strong problem-solving and decision-making abilities. • This is a nice to have, not mandatory, if you have previous hotel tech experience and can communicate fluently in another European language.

Benefits

• 22 Days holiday (Rising to 23 after 1 year and 24 after 2 years of emplyment) • Working abroad for 4 weeks a year (within a -/+ 3 hours time zone of the UK) • Ben benefits* (€55 per month health and wellbeing budget) You can use this for gym membership, private healthcare, massages, therapy, cinema etc • Learning budget - €255 per calendar year * • Life Event leave (marriage, divorce, moving house, child’s first day at school, ceremony or graduation) • Make a Difference (volunteering) day • Remote working • Refer a Friend policy • Flexibility with childcare • Sabbaticals (from year three onwards)