Customer Success Manager - APAC

March 4

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Triptease

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Triptease is a platform dedicated to transforming hotel website experiences to drive direct bookings and optimize pricing strategies. The company offers a range of tools, including metasearch integration, price matching, personalized messaging, and AI-driven chat, all aimed at improving direct sales and customer engagement. Triptease focuses on providing hotels with dynamic pricing, effective marketing, and data-driven automation solutions to outperform Online Travel Agencies (OTAs). Their solutions are designed to enhance revenue through CRM integration and personalized marketing strategies, ensuring that hotels can maintain competitive pricing and attract the right guests. With a mission to support the Direct Booking Movement, Triptease offers seamless integration with numerous booking engines and provides extensive resources such as webinars, events, and customer stories to help hoteliers increase direct bookings and improve their revenue management practices.

SaaS • Travel • Hospitality • technology • direct booking

51 - 200 employees

📋 Description

• About our company • Triptease. We are a disruptive force in the tech space for online travel. • We are uniquely positioned to help hotels in their greatest time of need. • The world class data set we’ve been building, combined with a new set of digital marketing tools has positioned us to accelerate our impact to Hoteliers. • With offices in London, NYC, Barcelona and Singapore, we drive over £1bn in revenue for hoteliers around the globe. • Inclusion is how we unleash the power of diversity. • We are looking for a driven, personable, and creative individual to join our Customer Success team. • In this role, you will manage a portfolio of hotel partners from the moment they sign up to the Triptease Platform. • Leveraging your expertise, you'll be responsible for coaching your partners to find new ways to optimize their online guest experience. • Join us on our mission to save the hotel industry from becoming a price, on a pin, or a map.

🎯 Requirements

• Fluent in English and additional regional language • 2 - 3 years of proven experience in customer success, account management, or a related field, preferably within the tech (SaaS) or hospitality industry. • Strong understanding of digital marketing, online guest experience optimization, and revenue management strategies. • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal teams. • Analytical mindset with the ability to leverage data to drive decision-making and strategy. • Demonstrated ability to manage multiple accounts and projects simultaneously while maintaining high attention to detail. • Proactive, results-oriented, and a self-starter with a passion for customer success. • Obsessive about learning and calm under pressure

🏖️ Benefits

• Be part of a fast-paced, dynamic team at the forefront of travel technology innovation. • Enjoy a collaborative and fun working environment with opportunities for personal and professional growth. • Competitive salary package and rewards for high performance. • 20 Days holiday • CPF contributions • Stock options • Healthcare & Dental Cover • Enhanced maternity & paternity • Ben benefits* (S$85 per month health and wellbeing budget) You can use this for gym membership, private healthcare, massages, therapy, cinema etc • Learning budget - S$450 per calendar year* • Life Event leave (marriage, divorce, moving house, child’s first day at school, ceremony or graduation) • Make a Difference (volunteering) day • Monthly remote and in-office socials • Quarterly review socials • Hybrid working • Refer a Friend policy • Flexibility with childcare • Sabbaticals (from year three onwards)