Dealer Performance Manager

May 21

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TrueCar, Inc.

WebsiteLinkedInAll Job Openings

Internet Automotive • Automotive Pricing • Internet Automotive Information

201 - 500 employees

Founded 2005

🏪 Marketplace

👥 B2C

🚗 Transport

💰 Seed Round on 2009-03

Description

• The Dealer Performance Manager is responsible for engaging, managing, and retaining dealer accounts within their book of business to ensure a consistent revenue and profitability stream aligned with strategic goals • Role reports directly to the Regional Manager, Dealer Service, and is responsible for servicing assigned dealers, and consultative selling of TrueCar products and features • Act as a liaison between dealers and TrueCar by understanding the needs of dealers and providing solutions • Responsible for onboarding, training, and supporting dealer accounts • Establish and maintain strong relationships with dealer senior leaders, decision-makers, and users of TC platform at dealerships • Monitor and resolve dealer escalations with all involved functional areas

Requirements

• Demonstrated success in relationship management in the automotive industry • Tech-savvy with the ability to understand, interpret and present data with a consultative approach • The ability to grasp new concepts quickly with an open mind for change and a willingness to solve problems • Excellent communication and presentation skills, with the ability to listen for understanding and influence outcomes • Proven track record of excellent client service • Experience with Salesforce or other Customer Relationship Management tool utilization is a plus • Expertise in interfacing with client contacts at various levels of leadership • Demonstrated ability to effectively present information including complex technical content and respond to client requirements/requests with a sense of urgency • Ability to understand client standards and requirements pertaining to offered products, features, and capabilities • Ability to communicate client requirements and methodologies to the internal organization to ensure alignment • High integrity, self-starter, strong work ethic, with a high level of energy • Ability to travel domestically up to 25% of the time • Automotive retail dealership experience is a plus

Benefits

• 100% employer-paid health/vision/dental premium • 401k with company contribution • Equity • Wellness stipend program • Learning & development reimbursement program • Flexible PTO policy for exempt TrueCar Crew • Generous PTO accrual policy for non-exempt TrueCar Crew • 14 company-paid holidays • 2 floating holidays