Dealer Performance Manager

May 18

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TrueCar, Inc.

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Internet Automotive • Automotive Pricing • Internet Automotive Information

201 - 500

💰 Seed Round on 2009-03

Description

• Manage, maintain, and retain dealer accounts within an assigned book of business, ensuring consistent engagement with dealers • Advocate for dealer success to reduce churn and problem-solve issues • Onboard, train and support dealer accounts using standard practices developed to provide efficient support for a book of business • Ensure dealers have the resources available to enable their success on the TrueCar platform using all available self-service collateral, training materials, and performance reporting • Work collaboratively with the Dealer Operations team to support the needs of an assigned book of business by troubleshooting, reporting, documenting, and taking initiative in problem-solving issues • Establish and maintain strong relationships with dealer senior leaders, decision-makers and users of TC platform at dealerships • Monitor and resolve dealer escalations with all involved functional areas, including Dealer Service leadership and Dealer Operations teams, to assure approval and success • Serve as liaison between the Dealer and Dealer Operation teams with respect to product implementation and continuous product management • In partnership with the Dealer training team, learn about new or upcoming products and features, ensuring a high level of personal proficiency in knowledge and functionality of products. Serve as subject matter expert in TC products • Support a team environment with strong morale, and positive energy, anchored on goals • Report and record all activity notes within Salesforce and communicate properly with applicable team members • Support in the management of account receivables for assigned accounts • Demonstrate a high level of attentiveness towards dealers and actively contribute to a culture that encourages high-quality service with a sense of urgency • Develop trusting relationships and open communication, accepting feedback (up and down)

Requirements

• Demonstrated success in relationship management in the automotive industry • Tech-savvy with the ability to understand, interpret and present data with a consultative approach • Excellent communication and presentation skills, with the ability to listen for understanding and influence outcomes • Proven track record of excellent client service • Experience with Salesforce or other Customer Relationship Management tool utilization is a plus • Ability to travel domestically up to 25% of the time

Benefits

• 100% employer-paid health/vision/dental premium • 401k with company contribution • Equity • Wellness stipend program • Learning & development reimbursement program • Flexible PTO policy for exempt TrueCar Crew • Generous PTO accrual policy for non-exempt TrueCar Crew • 14 company-paid holidays • 2 floating holidays