6 days ago
• Responsible for zOS new release installs, maintenance and OEM installs. • Problem tracking, diagnosis, root-cause analysis, replication, troubleshooting, and resolution for complex issues. • Perform programming and debugging activities. • Respond to issues in a timely manner by receiving and investigating incidents or service tickets. • Analyze trends with technical issues and develop recommendations for long-term improvements. • Document all relevant end-user interactions and steps taken to resolve incidents. • Communicate status of issue resolution to internal customers. • Apply in-depth knowledge of application support and understanding of best practices.
• Bachelor's degree and five years of experience in development or application support or an equivalent combination of education and work experience. • In-depth knowledge in information systems and ability to identify, apply, and implement best practices. • Understanding of key business processes and competitive strategies related to the IT function. • Ability to plan and manage projects. • Ability to solve complex problems by applying best practices. • Ability to provide direction and mentor less experienced teammates. • Ability to interpret and convey complex, difficult, or sensitive information.
• All regular teammates working 20 hours or more per week are eligible for benefits. • Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan. • Teammates receive no less than 10 days of vacation during their first year of employment, along with 10 sick days and paid holidays. • Additional benefits may include a defined benefit pension plan, restricted stock units, and/or a deferred compensation plan.
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