Platform Support Engineer

August 15

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Description

• Ensure Platform Health: Lead the strategic management and monitoring of multiple production and non-production environments, ensuring system reliability and uninterrupted productivity at scale. • Incident Management: Serve as the senior point of contact for complex incident resolution, implementing long-term solutions to minimize disruptions and enhance system resilience. • Client Support: Act as a technical advisor, collaborating with high-profile clients to diagnose and resolve sophisticated technical issues, thus elevating their experience with our platform. • Innovation and Optimization: Spearhead high-impact projects focused on innovation and optimization, leveraging cutting-edge technologies and coding expertise to enhance system performance and scalability. • Collaboration: Engage in cross-functional collaboration with technical teams and leadership, providing expert guidance on issue resolution and supporting strategic projects. • Alert Response: Oversee response protocols for system-generated alerts and escalations, conducting in-depth root cause analysis and implementing robust preventive measures. • Monitoring Enhancements: Lead the enhancement of monitoring capabilities through the development of custom scripts, and the deployment of tools like Terraform, Prometheus, and Python, with a focus on optimizing platform automation and efficiency. • Coding and Automation: Develop and optimize automation scripts to streamline processes, reduce manual intervention, and increase system reliability. Lead initiatives to enhance platform automation, ensuring best practices in code quality and maintainability. • On-Call Support: Provide leadership in an on-call rotation, with a proactive approach to routine night and weekend work, ensuring comprehensive system support (less than 5%).

Requirements

• 7+ years in Production/Application Support with a proven track record of managing complex systems. • Experience in Client Technical Trading Support, with a deep understanding of client needs and trading ecosystems. • Experience as a DevOps Engineer, demonstrating a strong aptitude for continuous learning and adopting new technologies. • Extensive experience with AWS, GCP, and Linux environments, including system architecture and optimization. • Advanced knowledge of Incident Management, Jenkins, Kubernetes, and PostgreSQL. • Proficient in scripting languages such as Python and Bash, with a strong focus on developing and optimizing automation scripts. • Experience with monitoring and automation tools like DataDog, Terraform, and Ansible. • Strong multitasking and project management abilities, with a proven capacity to lead multiple projects in a fast-paced environment. • Exceptional communication skills, capable of articulating complex technical concepts to a diverse audience, including end-users, developers, and senior business stakeholders. • Proficiency in creating and managing comprehensive technical documentation. • Demonstrated ability to work independently while also being a collaborative team player. • In-depth understanding or prior experience with trading platform ecosystems is highly desirable.

Benefits

• Highly competitive compensation • Fully paid medical, dental and vision coverage • Remote work • Team-oriented and collaborative company culture