Associate Technical Account Manager
March 30
Description
• Manage and provide Tier 1 technical support for TrustArc’s Cookie Consent Manager solution by providing technical assistance and troubleshooting to clients during the implementation and deployment of the TrustArc technology products • Answer all inbound client inquiries via Salesforce with courtesy and professionalism and quickly resolve issues for our customers • Maintain organized documentation of projects and tasks with established projected completion dates monitor the timeline of requested tasks and manage client expectations • Understand customer needs and translate these needs into strategic solutions and recommendations • Identify opportunities to help expand customer adoption of TrustArc products • Utilize various client-based tools and applications for customer management and servicing • Actively contribute to the development and documentation of the product and enforcement of processes and policies and work and partner with others within a team-based environment • Transfer or escalate clients to the relevant departments when necessary • Examine vague feature requests until you fully understand the requests and the reasons behind them from the client's perspective.
Requirements
• Bachelor’s degree and 1-2 years of experience in software technical support, account management, or a technical customer-facing role • Understanding of technological platforms and web infrastructure • Understanding of technical documentation including product specs and API integrations • Intermediate knowledge of Microsoft Excel • Intermediate knowledge of HTML/CSS/JavaScript and debuggers e.g. Firebug and Chrome Developer Tools • Excellent customer relationship skills (client-facing, ability to assess client needs and interact with all levels of management, including and up to executive level) • Ability to work effectively cross-functionally with Product, Engineering, and Sales • Ability to work effectively in a fast-paced environment and take the initiative to learn products quickly • Strong communication skills; demonstrated successes in client communication (written and verbal) from prior work experiences • Strong project management skills
Benefits
• Competitive compensation • Health, Vision and Dental Care • PTO Program • Computer + Welcome Package • Work from Home as choice • Continuing Education Program • Opportunities to participate in philanthropic activities • Opportunities to participate in health-focused activities- mindfulness, wellness, activity lifestyle • Php 20,000 employee referral program
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