Senior Technical Writer, GenAI

March 12

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Trustly

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Trustly is a leader in Open Banking solutions, providing a cohesive suite of financial and payment products designed to modernize payments, reduce costs, and mitigate risk. The company focuses on delivering secure, low-cost payments and seamless financial services through industry-leading connectivity, offering services such as instant payouts, customer onboarding, risk assessment, and real-time account verification. Trustly serves a variety of industries, including billers, eCommerce, financial services, and gaming, leveraging high-quality, bank-validated financial data to enhance user experiences. Their solutions are tailored to enterprise needs, aiming to improve acceptance rates, minimize processing costs, and prevent fraud risk.

- employees

Founded 2008

💳 Fintech

💸 Finance

🛍️ eCommerce

📋 Description

• At Trustly, we’re on a mission to deliver a better way to pay and get paid. • We’re revolutionizing the payments industry by making Pay by Bank the new standard at checkout. • Fueled by this purpose, we’ve grown into a global network connecting 9,000 merchants to 650 million consumers through 12,000 banks across 33 countries. • Embracing a culture of innovation and collaboration, our 'work from anywhere' policy allows employees to work remotely. • If you’re inspired by purpose, thrive in a fast-paced and entrepreneurial environment, and are ready to shape the future of payments, we’d love to hear from you! • As a Senior Technical Writer at Trustly, you will create clear and concise content for a wide range of customers and stakeholder touchpoints in a software environment.

🎯 Requirements

• 5+ years of experience in technical writing and content management in a software environment with experience in conversational design principles and practices; payment experience is an asset. • Experience creating customer help and support content (FAQs, point-of-need help, hover help, guided support, etc.). Experience writing clear documentation and procedural materials. • Experience developing and managing a content taxonomy. • Experience with the unique requirements of B2B and B2C content approaches. • Experience working within collaborative, cross-functional product teams performing audience and task analysis to identify and create content for new product and service offerings. • Adept at creating content that is both human-readable and machine-consumable, enabling efficient knowledge sharing and retrieval across various platforms. • Creative use of visual help (images, workflows, expandable sections of content, video content). Ability to report on outcomes for the content domain, including what data is important, how to visualize the data, and how to tell the story using the content data. • Proven experience prioritizing work and managing stakeholder expectations. • Experience using Salesforce Knowledge is an asset.

🏖️ Benefits

• Flexible paid time off & generous PTO accrual plans • Comprehensive medical, dental, vision, and other insurances • FSA & HSA plans for medical and dependent care • Home office set-up allowance • Internet stipend • Retirement plan match for 401k and RRSP • Gender-neutral paid parental leave, and more!