Senior Frontend Engineer - AI Agents

March 6

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TrustYou

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TrustYou is a company that provides a suite of platforms and tools designed to enhance customer experience and data analytics for businesses, particularly in the hospitality industry. Their offerings include a Customer Experience Platform (CXP) that helps clients collect feedback and respond using AI, a Customer Data Platform (CDP) for unifying customer profiles and purchase behaviors, and other AI-driven solutions like chatAI for customer engagement. TrustYou aggregates data from over 1 million accommodations and partners with 100,000+ businesses worldwide, offering insights that help validate initiatives and improve customer satisfaction. They focus on providing actionable, data-driven insights that enhance marketing, reputation management, and customer relations.

online reputation management • hotel reputation management • online reputation monitoring • reputation management • reputation marketing

51 - 200 employees

🤝 B2B

💰 Debt Financing on 2016-07

📋 Description

• TrustYou is a leading AI-driven hospitality platform dedicated to transforming guest experiences and empowering businesses to thrive. • With a multicultural team of over 150 professionals working remotely across the globe, we are on a mission to help companies grow by achieving customer excellence. • At TY, our culture continually evolves and is shaped by the people who work here. We embrace an open feedback culture, focusing on continuous improvement and customer excellence. • Every team member's unique voice contributes to our collective success, fostering an environment where we test, learn, and improve together. • Our products enable our customers to make guests happier, increase customer lifetime value and save unnecessary costs. • Customer Experience Platform (CXP): AI-powered insights for exceptional guest experiences. Improve service quality based on surveys and reviews across the web, respond to all feedback with the help of AI, and market your reputation. • Customer Data Platform (CDP): AI-powered customer data management for more direct bookings. Merge and master customer data, manage consent, and transform insights into effective marketing, personalized journeys, and higher lifetime value. • AI Agents: Intelligent, always-on agents that boost productivity and reduce operational costs. Available 24/7, they provide instant, personalized recommendations, answer inquiries, and optimize direct booking conversions. • If you share our passion for customer happiness and believe in the power to make an impact, you're in the right place. Join us in our mission to revolutionize the hospitality industry through innovation and excellence. • Position: Senior Frontend Engineer - AI Agents (m/f/d) • Location of the role: Germany/Spain (Remote) • As a Senior Front-End Engineer, you will play a key role in developing and maintaining our customer and end-user-facing applications. You’ll ensure high-quality, scalable, and maintainable code while working in an Agile team that values collaboration, innovation, and continuous improvement.

🎯 Requirements

• Professional Experience: • At least 7 years (ideally 10+ years) of experience in software development, including a minimum of 5 years in React and Typescript. • Proven track record of building and optimizing complex, high-performance web applications. • Technical Expertise: • Strong proficiency in React, NextJS and TypeScript, with deep knowledge of front-end architecture and state management (e.g., Redux, zustand, React Query). • Hands-on experience integrating with REST APIs, and working with complex or proprietary data sources. • Familiarity with front-end build tools, bundlers, and CI/CD pipelines (e.g., Vite, GitHub Actions, GitLab CI, Jenkins). • Expertise in performance optimization, accessibility, and responsive design. • Experience with event-driven UI architectures and real-time data processing is a plus. • Soft Skills & Work Approach: • High level of motivation, attention to detail, and a strong analytical mindset. • Team-player mindset with the ability to technically lead and inspire others. • Excellent communication skills in English (German is a plus), enabling effective collaboration.

🏖️ Benefits

• Working in a global, diverse, and collaborative team • Flexible working hours allowing you the freedom to shape your work-life • Remote-friendly environment and budget for home office equipment • On-going career development, training, and coaching • Six days for learning & development • Celebrate in style at our team events (in-person and virtually) • Social benefits and perks based on location