Head of Operations
September 23
Description
• Develop and implement strategic plans to optimize operations and achieve OTO’s goals; • Lead and mentor a team of operations specialists to ensure high performance and productivity; • Monitor key performance metrics to identify areas for improvement and implement necessary changes; • Collaborate with cross-functional teams to align operations with OTO’s objectives; • Oversee budgeting, forecasting, and expense tracking for the operations department; • Maintain effective relationships with external partners and vendors; • Drive continuous improvement initiatives to enhance efficiency and effectiveness; • Stay abreast of industry trends and best practices; • Act as a liaison between OTO’s senior management and operational teams; • Ensure compliance with regulatory requirements and OTO’s policies; • Provide guidance and support to resolve complex operational issues; • Serve as a key decision-maker in operational matters; • Develop and implement policies and procedures; • Collaborate with the product and engineering teams; • Establish key performance indicators (KPIs) and metrics; • Conduct data analysis related to all AGG DC operations; • Work in collaboration with the Customer Success Team Members to ensure satisfactory customer satisfaction; • Track and report on operational performance;
Requirements
• Qualifications: Bachelor’s degree in Business Administration or any related field; Master’s degree preferred. • Experience: Minimum 8 years of progressive experience in operations, with at least 3 years in a managerial capacity. • International experience. • Previous work in fast-growing SaaS start-ups.
Benefits
• ESOPs: With your Employee Stock Options, you're not just part of the team; you're a co-owner steering us toward success. • Health Insurance: Our medical coverage is your safety net. No need to stress about unexpected bumps – we've got your back with our Health Insurance coverage/fund depending on your location. • Mental Health Break: In the grind, take a breather. Our mental health break is your time to recalibrate. • Education Fund: This fund is your ticket to staying ahead. Feed that brain and let's level up together. • Laptop Fund: The one-time laptop fund ensures you're armed for efficiency, innovation, and collaboration. • Home Office Fund: This one-time home office fund is your ticket to creating a workspace that works for you. • Happiness Grant: The happiness grant is a professional nod to fostering personal joy. • Unlimited Days Off: Our unlimited days off policy reflects our commitment to a supportive work environment. • Umrah & Hajj: Umrah & Hajj support is our way of saying, "Your inner peace is a priority." • 100% Technical Software: We cover 100% of technical software expenses. • Growth Playground: We believe in constant learning for personal and company-wide evolution. • Supportive Team: Your colleagues always have your back and you can bounce ideas off of them.
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