Contact Centre Consultant

6 hours ago

Apply Now

Receive Emails with Similar Jobs

TSA Group - Australia

WebsiteLinkedInAll Job Openings

Sales • Customer Service • Operations • Channel Commissions • Back Office Processing

1001 - 5000

Description

• Responsible for ensuring an outstanding service experience across our inbound voice channels • Handling enquiries across all stages of a customers journey • Focus on connecting, resolving and ensuring customers have confidence that we have them sorted • First contact resolution is a key focus of these roles

Requirements

• Strong verbal communication skills, with ability deliver responses in a clear, confident, and professional manner • Ability to understand and interpret verbal communication • Strong technical ability • Ability to work with other departments to achieve a resolution for customers • Strong Interpersonal skills • Attention to detail and accuracy • Professionalism when dealing with internal and external consumers • Ability to work at pace and deliver to targets and SLA has context menu • Previous experience in a voice contact centre role, ideally in a complex industry • Previous experience in customer service • Airline industry experience an advantage

Benefits

• Competitive Salary Package + Kiwi Saver • Comprehensive training, with ongoing coaching and development • A vibrant and rewarding recognition program - We love to celebrate our people! • Proud of our fun, friendly and supportive team environment