Principal Engineer

December 27, 2024

🇺🇸 United States – Remote

🐊 Florida – Remote

Although this job is listed in Florida, this company may be open to hiring remote in other states.

💵 $117.4k - $190.6k / year

⏰ Full Time

🔴 Lead

🧑‍💻 Full-stack Engineer

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10,000+ employees

Founded 1999

💰 $20M Series F on 2005-12

Description

• Play a key role in maturing our ServiceNow platform • Provide day-to-day support and maintenance of the ServiceNow platform • Work with stakeholders to build solutions and processes • Serve as senior technical leader and escalation point for other engineers • Work with diverse technologies to eliminate manual operations • Responsible for establishing standards of usage across cloud footprint • Identify efficiency opportunities and eliminate waste • Provide administrative ServiceNow support including troubleshooting and bug fixes • Monitor health, usage, and compliance of the platform • Document, maintain and update policies, procedures and controls • Provide design, architecture, and development support for the ServiceNow platform • Develop custom integration components and support existing applications • Create and use update sets to move customizations between ServiceNow instances • Responsible for reviewing requirements for accurate estimation • Commit to continuous improvement of development and best practices • Mentor and share technical knowledge with the team • Develop repeatable automation to deliver capabilities efficiently • Act as a senior escalation point for operations teams

Requirements

• 7+ years ServiceNow administration in an enterprise environment • 7+ years of experience of ServiceNow development • 5+ years of experience in IT Service Management process design • ServiceNow System Admin Certification • ServiceNow Certified Application Developer • Overarching understanding of ServiceNow Enterprise product suite • Fundamental understanding of the key technologies relevant to the ServiceNow integration solutions including: ServiceNow API's, SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS • Ability to apply business concepts into a technical solution • Experience supporting the following Core Process Areas: Incident, Problem, Change, Service catalog, Request, CMDB, Knowledge • Ability to create reports using the standard reporting engine, plus metrics and SLAs • Follows ServiceNow best practices (including scripting, security, implementation) • Displays aptitude in learning new modules based on training materials • Experience with collaboration across functional borders enterprise-wise (i.e. within and outside of IT) • Clear written and verbal communication skills • ITIL foundation certification • A high school diploma or a GED from an accredited institution

Benefits

• medical, dental and vision coverage • incentive and recognition programs • life insurance • 401k contributions