Learning Experience Designer

March 19

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TTEC

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TTEC is a global company dedicated to enhancing customer experience through a combination of talented employees and advanced technology. With a focus on people, TTEC aims to create exceptional experiences for both its employees and customers, fostering a supportive and inclusive work environment. The company proudly operates across multiple continents and offers a variety of career opportunities, including roles in customer service, sales, technology, and corporate support.

Customer Experience Consulting • Customer Technology Services • Customer Care Services • Captivate Customers • Omnichannel Technology

10,000+ employees

Founded 1984

🤝 B2B

👥 B2C

💰 Post-IPO Debt on 2021-11

📋 Description

• Serve a critical role in understanding customer needs and transforming them into training resources • Report to the Learning Experience Designer Manager • Responsible for design, development, delivery, management, and measurement of training curriculum • Utilize latest technology to enhance contact center associates' experience

🎯 Requirements

• At least 3 years of experience in designing and developing e-learning • Leveraging Articulate Storyline or similar tools • Applying Adult Learning Theory • Implementing knowledge management strategies to ensure accessible and well-structured content • Strong technical writing skills to develop clear, concise, and effective learning materials • Strong organizational skills • Ability to manage priorities in a fast-paced, time-critical environment • Familiarity with task management tools • Experience in learning data analysis to assess behavioral and business impact of training programs • Excellent English written and verbal communication skills, technical writing, and presentation/facilitation abilities • Proven ability to work in diverse teams • Strong eye for detail and adherence to processes • Availability to work during US time zones

🏖️ Benefits

• Supportive of your career and professional development • An inclusive culture and community minded organization where giving back is encouraged • A global team of curious lifelong learners guided by our company values • Ask us about our paid time off (PTO) and wellness and healthcare benefits • A great compensation package and performance bonus opportunities • Benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)