Learning Experience Designer

March 19

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TTEC

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TTEC is a global company dedicated to enhancing customer experience through a combination of talented employees and advanced technology. With a focus on people, TTEC aims to create exceptional experiences for both its employees and customers, fostering a supportive and inclusive work environment. The company proudly operates across multiple continents and offers a variety of career opportunities, including roles in customer service, sales, technology, and corporate support.

Customer Experience Consulting • Customer Technology Services • Customer Care Services • Captivate Customers • Omnichannel Technology

10,000+ employees

Founded 1984

🤝 B2B

👥 B2C

💰 Post-IPO Debt on 2021-11

📋 Description

• Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience • You'll serve a critical role in the business… understanding the internal and external customer needs and then interpreting and transforming them into training and resources that serve to onboard and up-skill the employees • This means that the training being delivered has a direct impact on the productivity and the services delivered to our clients worldwide • You'll report to the Learning Experience Designer Manager • This role will also be responsible for the design, development, delivery, management, and measurement of a client knowledge base and/or training curriculum and continuous education • This exciting role uses the latest technology to ensure contact center associates can deliver the best experience to their customers • Develop and implement strategies to enhance knowledge management, ensuring content is updated, structured, and aligned with operational goals • Create engaging e-learning, instructor-led, and blended training programs using modern instructional design methods and adult learning theories • Conduct focus groups, Subject Matter Expert (SME) interviews, usability sessions, and assessments to identify key insights and continuously improve learning experiences • Track performance metrics, generate reports, and apply insights to enhance training effectiveness and learner outcomes • Oversee content quality control, governance, and continuous improvement within the knowledge base and LMS • Work closely with SMEs, project managers, training teams, and instructional designers to develop high-impact learning solutions • Apply human-centered design and agile methodologies to ensure training programs are engaging, relevant, and effective

🎯 Requirements

• At least 3 years of experience in designing and developing e-learning, leveraging Articulate Storyline or similar tools, applying Adult Learning Theory, and implementing knowledge management strategies • Strong technical writing skills to develop clear, concise, and effective learning materials • Skilled in Microsoft Office (advanced PowerPoint, basic Excel), Learning Management Systems (LMS/LXP), and learning technology apps for rapid design • Strong organizational skills, ability to manage priorities in a fast-paced, time-critical environment, and familiarity with task management tools • Experience in learning data analysis to assess behavioral and business impact of training programs • Excellent English written and verbal communication skills, technical writing, and presentation/facilitation abilities • Proven ability to work in diverse teams, foster a teamwork-driven environment, and maintain a high customer service orientation • Strong eye for detail, adherence to processes, and a passion for refining instructional content to enhance learning experiences • Availability to work during US time zones

🏖️ Benefits

• Supportive of your career and professional development • An inclusive culture and community minded organization where giving back is encouraged • A global team of curious lifelong learners guided by our company values • Ask us about our paid time off (PTO) and wellness and healthcare benefits • a great compensation package and performance bonus opportunities • benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)