Tucows
We do a lot, but at our core, we're in the business of keeping people connected and keeping the Internet open. We're made up of three companies: Tucows Domains, Ting, and Wavelo.
domain names • hosted email • reselling • SSL digital certificates • mobile phone service
1001 - 5000 employees
💰 Post-IPO Equity on 2017-02
Manager, Engineering Operations
March 14
Tucows
We do a lot, but at our core, we're in the business of keeping people connected and keeping the Internet open. We're made up of three companies: Tucows Domains, Ting, and Wavelo.
domain names • hosted email • reselling • SSL digital certificates • mobile phone service
1001 - 5000 employees
💰 Post-IPO Equity on 2017-02
📋 Description
• As an Engineering Operations Manager, you will lead a dynamic team responsible for maintaining platform reliability. • You will work across all levels of engineering, ensuring seamless collaboration between support, development, and incident response teams. • This role is pivotal in keeping the platform healthy, resolving escalations efficiently, and proactively identifying opportunities to enhance service quality. • Your leadership will empower engineers to deliver high-impact solutions while fostering a culture of collaboration and continuous improvement.
🎯 Requirements
• Proven experience as an Operations and/or Engineering Manager. • Familiarity with IT Service Management (ITSM) principles and best practices. • Demonstrated ability to manage escalations, prioritize issues, and coordinate cross-functional problem-solving efforts. • Excellent leadership, communication, and interpersonal skills. • Experience with monitoring tools, automation frameworks, and service reliability strategies.
🏖️ Benefits
• Learn more about Tucows Benefits.
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