Manager - Content Operations
Yesterday
Description
• Lead a globally distributed team of 4-6 Content Operations Associates. • Oversee day-to-day content operations, including digital advertising configurations and live event coordination. • Ensure station information—such as schedules, logos, and streams—is accurate and current in partnership with our content providers. • Work with various teams to curate and surface high-quality content that drives user satisfaction and engagement. • Analyze workflows and technologies, identifying opportunities to enhance operational efficiency. • Lead efforts to investigate and resolve issues affecting content streams, collaborating closely with Engineering and Content teams. • Perform regular audits to verify the accuracy of back-end functionality and content delivery.
Requirements
• 5+ years of experience in content operations, content management, or related fields. • Proven track record in managing and developing high-performing teams. • Familiarity with CMS tools. • Experience with basic analytics tools and strong analytical skills to interpret content performance metrics and make data-driven decisions. • Technical aptitude and ability to quickly learn and adapt to technical tools, such as CMS platforms, as well as a basic understanding of data management (e.g., SQL querying skills or automation tools) to support efficient operations. • Experience leading technical investigations and troubleshooting efforts. • Excellent verbal and written communication skills to articulate complex issues and work effectively across teams. • Ability to navigate competing priorities while maintaining a balanced approach.
Benefits
• Health and Wellness Reimbursement • Accounting Reimbursement Program • Learning & Development Budget • Connectivity Allowance • Technology Provision • Home Office Upgrade Assistance
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