Online Community Manager

2 days ago

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Turnitin

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plagiarism prevention • automated assessment and scoring • online grading • writing instruction • educational technology

501 - 1000

Description

• We are seeking a dynamic and passionate Online Community Manager to join the Customer Engagement team. • Responsible for nurturing, growing, and engaging our online community across various channels. • Develop strategies to foster a vibrant online community atmosphere. • Initiate and moderate discussions, responding to comments and engaging with community members. • Encourage community participation and facilitate user-generated content initiatives. • Identify potential customer advocates for work with marketing and/or product. • Curate and create content that resonates with the community's interests and values. • Serve as a primary point of contact for community members, addressing inquiries and concerns. • Plan and execute online events, such as webinars, AMAs, office hours, and live streams. • Advocate for the community’s needs and preferences within the organization.

Requirements

• Proven experience (2 years) as an Online Community Manager or similar role. • Deep understanding of online community dynamics and best practices. • Excellent written and verbal communication skills. • Strong organizational and multitasking abilities. • Ability to analyze community metrics and derive actionable insights. • Passion for building and nurturing communities around shared interests. • Preferred Qualifications: • Experience with the education industry and jargon • Experience with community platforms and tools (e.g., forums, Slack, Discord). • Background in customer support or user engagement roles. • Familiarity with SEO and content marketing principles.

Benefits

• Remote First Culture • Health Care Coverage* • Education Reimbursement* • Competitive Paid Time Off • 4 Self-Care Days per year • National Holidays* • 2 Founder Days + Juneteenth Observed • Paid Volunteer Time* • Charitable contribution match* • Monthly Wellness or Home Office Reimbursement/* • Access to Modern Health (mental health platform) • Parental Leave* • Retirement Plan with match/contribution*