Business Intelligence Analyst

September 19

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Twilio

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telecommunications • API • cloud communications • SaaS • telephony

5001 - 10000

Description

• Analyze gaps in customer experiences • Develop actionable recommendations to improve customer experiences • Represent voice of customer in decision-making • Collaborate with various internal teams • Build relationships with upstream and downstream teams • Communicate honestly and transparently

Requirements

• Bachelor’s degree or equivalent experience • Proficiency in quantitative and qualitative analyses • Experience identifying root causes and facilitating change management • Understanding customer trends and reporting improvements • Comfort with Language Models (LLMs) like ChatGPT • Experience with BI/reporting tools: Tableau, Looker, Presto • Outstanding troubleshooting, critical thinking, and analytical skills • Team player who empowers peers

Benefits

• Competitive pay • Generous time-off • Ample parental and wellness leave • Healthcare • Retirement savings program • Much more