PSC (People Services Center) Manager

June 22

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Twilio

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Build the future of communications.

telecommunications • API • cloud communications • SaaS • telephony

5001 - 10000

Description

• Lead a team of tier 1 People Operations Service Representatives • Ensure daily operations, priorities, and processes are executed with excellence • Act as strategic partner to the People Operations leadership team • Find and enable operational efficiencies for the business and employee experience

Requirements

• Bachelor's Degree in Human Resources, Business, or related field • 3+ years of experience in HR Operations; at least 1 year leading a team focused on operations, systems, data, or global processes and efficiency • Nurtures team success and development through empowerment and accountability by modeling, coaching, and caring • Ability to anticipate business needs, think proactively, and execute open communication with key partners • Experience establishing or transforming regional HR operational processes for a multinational technology company, integrating local practices with global policies and processes • Demonstrated experience establishing and improving processes, including design, build, rollout, and adoption to users and stakeholders • Experience operating in an HRIS and employee ticketing system as an HR administrator, HR partner, or as HR operations (Workday and ServiceNow preferred) • Experience managing multiple projects concurrently, demonstrating a sense of urgency while achieving defined requirements • Exhibited balanced judgment, ability to leverage data for decisions, and experience handling sensitive and confidential information • Clear communication skills with the ability to concisely summarize a root cause problem, proposed solutions, project status, and performance metrics to People Operations leadership team or key stakeholders • Experience managing HR transaction environment with global complexity • Self-motivated individual with a strong sense of accountability that will thrive in a dynamic global team environment

Benefits

• Competitive pay • Generous time-off • Ample parental and wellness leave • Healthcare • Retirement savings program • Much more