Staff Legal Applications Analyst

August 16

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Twilio

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Build the future of communications.

telecommunications • API • cloud communications • SaaS • telephony

5001 - 10000

Description

• Responsible for managing and resolving system-related issues across legal applications • Provide daily support and deliver enhancements across the legal application landscape • Analyze legal processes, design workflows, and provide strategic insights to improve efficiency and compliance

Requirements

• Bachelor’s degree in Legal Studies, Business, Information Technology, or related field. Advanced degree or ONIT certifications are a plus. • Minimum 3+ years experience in legal operations, matter management, or a similar role with a focus on ONIT applications or similar software • Proficiency in Legal applications, particularly matter management modules, configuration, and customization • Strong analytical skills with the ability to interpret complex legal data within Legal Matter Management systems • Excellent communication and interpersonal skills in English • Ability to troubleshoot technical issues and provide effective solutions • Detail-oriented with strong organizational skills • Teamwork-oriented with a strong focus on customer satisfaction • Comfortable to work across time zones – bulk of users in US region

Benefits

• Competitive pay • Generous time-off • Ample parental and wellness leave • Healthcare • Retirement savings program • Additional offerings may vary by location