Technical Account Manager 3 (Chinese speaking)

September 6

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Twilio

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Build the future of communications.

telecommunications • API • cloud communications • SaaS • telephony

5001 - 10000

Description

• Designated technical support contact for strategic customers. • Resolve complex technical problems with significant consequences. • Deliver proactive guidance to enhance customer value through Twilio technologies. • Remain calm and prioritize effectively under high workloads.

Requirements

• 3 to 5+ years of relevant experience as part of a support or operations team in a software or SaaS company. • Knowledge of web services, JavaScript (Node.js), React.JS, XML Python, Ruby, PHP, Java, C#, Swift, API and implementations using SDKs. • Broad capabilities to troubleshoot and debug server-side code and client-side code (JavaScript, Android, iOS). • Skilled in troubleshooting network connectivity issues, with an understanding of TCP/UDP, and basics of SSL/TLS. • Exceptional time management skills, emotional intelligence, interpersonal communication and ability to prioritize tasks while evaluating situational urgency. • Demonstrated history of driving complex product issue resolutions including escalation management, internal and external strategy planning through to solution delivery. • High competency in communicating complex technical issues to both technical and non-technical audiences via phone or email mediums. • Interest in utilizing customer feedback to identify and drive improvements in our products. • Enthusiasm for interacting and collaborating with other departments within Twilio in your search for the solutions our customers need. • Ability to stand in the customer’s shoes and demonstrated dedication to the customer experience. • Proficiency in Chinese language (both oral and written) in order to support many of our Personalized Support customers from Hong Kong and China region.

Benefits

• Competitive pay • Generous time-off • Ample parental and wellness leave • Healthcare • Retirement savings program • Much more