Technical Support Engineer 2

August 4

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Twilio

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Build the future of communications.

telecommunications • API • cloud communications • SaaS • telephony

5001 - 10000

Description

• support customers’ use of the Twilio platform • help customers get the best experience from Twilio’s products • function as the voice of Twilio to our customers and partners • operate as a subject matter expert for Twilio’s APIs and SDKs

Requirements

• Full-Stack Javascript development experience with broad and deep capabilities to troubleshoot server-side code (primarily Node.js, C#/Java, python are bonus) and client-side code (JavaScript, specifically React.js is a huge bonus) • A good understanding of OOP is vital • Good knowledge of RESTful technology, previous work with APIs and ability to understand and troubleshoot issues with cloud solutions • Skills in troubleshooting network connectivity issues, with an understanding of TCP/UDP, and basics of SSL/TLS • High competency in communicating complex technical issues to both technical and non-technical audiences via phone or email mediums • Ability to stand in the customer’s shoes and demonstrate dedication to the customer experience • Excellent written and verbal communication skills • 2 to 5 years years experience or equivalent relevant experience in Full-Stack Javascript development with broad and deep capabilities to troubleshoot server-side code (primarily Node.js, C#/Java, python are bonus) and client-side code (JavaScript, specifically React.js is a huge bonus) • Willing to work in shift 6:30am- 3:30pm IST

Benefits

• competitive pay • generous time-off • ample parental and wellness leave • healthcare • retirement savings program