Customer Support Representative

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Twist Bioscience

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Synthetic Biology • DNA • Biotechnology • Drug Discovery • Gene Synthesis

501 - 1000

Description

•Deliver concierge-level, white glove support to customers. •Engage and support sales staff including account managers and technical support specialists. •Achieve high customer satisfaction scores and drive brand loyalty. •Process sales purchases and orders accurately.

Requirements

•Bachelor’s degree, preferably in life sciences or related field. •1-2 years work experience in biotech industry. •2+ years customer-facing experience. •Excellent verbal and written communication skills. •Attention to detail. •Able to multi-task, prioritize, and manage time effectively. •Strong computer skills, familiarity with G-Suite, preferably including Salesforce. •For Japan position: Familiarity with Asia region import / export logistics and compliance.