Learning Program Manager

March 20

🌲 North Carolina – Remote

Although this job is listed in North Carolina, this company may be open to hiring remote in other states.

💵 $90k - $112k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📋 Program Manager

🦅 H1B Visa Sponsor

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Udemy

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Udemy is an online learning platform that offers a wide range of courses across various disciplines including development, business, finance, IT, personal development, design, marketing, and more. It provides learners with access to thousands of courses aimed at enhancing skills for personal and professional development. Udemy offers flexible learning options with courses available in multiple languages and allows instructors to create and monetize their content. Udemy Business offers enterprise solutions for companies looking to upskill employees across different sectors.

e-learning • education • skills • technology • internet

1001 - 5000 employees

Founded 2010

📚 Education

🛍️ eCommerce

👥 B2C

💰 Secondary Market on 2021-09

📋 Description

• Oversee the design, development, and execution of customer learning program strategies. • Organize customer needs, concerns, and desires into an evolving learning program that drives clarity and minimizes complexity. • Establish, review, and optimize workflow strategies. • Manage Udemy Business product administration, including answering end-user questions, troubleshooting, and addressing issues to ensure a seamless learning experience. • Build strong relationships with key stakeholders within account teams to drive alignment and successful execution of learning programs. • Track and report on key performance metrics, including learning program adoption, engagement, and effectiveness.

🎯 Requirements

• 3+ years of relevant work experience as a customer-facing program manager in EdTech, focused on delivering customer solutions. • Demonstrated history in learning program management and change management, working with large organizations. • Proven ability to complete projects according to outlined scope, budget, and timeline. • Disciplined and organized mindset that enables multitasking across multiple customer engagements. • Strong ability to influence stakeholders, keeping internal and customer teams on task and prioritizing critical initiatives. • Strategic, analytical thinking skills with an ability to identify creative solutions to learning program challenges. • Efficiency in adopting and creating tools and processes to automate and scale learning programs effectively.

🏖️ Benefits

• In addition to a base salary, this role is also eligible for benefits and equity.