UENI Ltd
UENI Ltd is a company that specializes in building and launching websites and online stores for small businesses. They offer a comprehensive service including website creation, local SEO, and growth marketing to help businesses increase their online presence and generate more sales and leads. UENI provides an affordable alternative to expensive web agencies and complicated DIY platforms, delivering a professional, fully functional website in just 7 days. With a focus on customer satisfaction, they serve over 700,000 businesses across a wide range of industries, providing tools for e-commerce, booking management, and brand building.
digital marketing • technology • social media • small business • local business
Customer Support Agent - Multichannel
December 21, 2024
UENI Ltd
UENI Ltd is a company that specializes in building and launching websites and online stores for small businesses. They offer a comprehensive service including website creation, local SEO, and growth marketing to help businesses increase their online presence and generate more sales and leads. UENI provides an affordable alternative to expensive web agencies and complicated DIY platforms, delivering a professional, fully functional website in just 7 days. With a focus on customer satisfaction, they serve over 700,000 businesses across a wide range of industries, providing tools for e-commerce, booking management, and brand building.
digital marketing • technology • social media • small business • local business
📋 Description
• Answer a variety of customer queries via different channels, including live chat, e-mail, and phone. • Reach sales & retention targets to ensure the customer experience is maximized. • Educate our growing customer base in the use of our tools and the technology that backs it up. • Become an expert in every aspect of our products & be a true advocate for our customers. • Collate and filter feedback from customers and make suggestions as to how we can improve our service and increase efficiency. • Investigate technical issues and provide ideas for fixes.
🎯 Requirements
• 2+ years in a Customer Service role responding to large volumes of emails and chats. • Fluency in English is a must. • Advanced proficiency in both verbal and written communication. • Experience in ticketing and/or live chat software is a must (Fresh Desk, Zoho Desk, Zen Desk, Happy Fox etc.) • Experience working remotely is an advantage. • Strong communication skills. • Genuine desire to create the best customer journey possible. • Able to explain complex concepts in easy-to-understand language.
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