Customer Support Agent - Multichannel
Yesterday
Description
• Answer a variety of customer queries via different channels • Reach sales & retention targets • Educate customers in the use of tools • Become an expert in our products • Collate and filter feedback from customers • Investigate technical issues
Requirements
• 2+ years in a Customer Service role responding to large volumes of emails and chats • Fluency in English is a must • Advanced proficiency in verbal and written communication • Experience in ticketing and/or live chat software is a must • Experience working remotely is an advantage • Strong communication skills • Genuine desire to create the best customer journey possible • Able to explain complex concepts in easy-to-understand language
Benefits
• Top performers rewarded with promotions • Remuneration progression • Performance bonuses
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