Onboarding Advisor
March 29
Description
• Conduct 1-hour video calls with new customers to walk them through the features and functionalities of their newly created websites • Provide personalized guidance based on each customer's unique business needs and goals, ensuring they fully understand how to manage and update their website • Assist customers in resolving any technical issues or challenges they may encounter during the onboarding process • Educate customers on best practices for website management, including content updates, SEO optimization, and online marketing strategies • Gather feedback from customers to improve onboarding process and provide valuable insights to product and development teams • Create and maintain onboarding documentation and resources to help customers navigate their websites independently
Requirements
• A high school diploma or equivalent is required • Prior experience in customer service, support, sales, or a related role is preferred • Basic technical proficiency and a willingness to learn about website building and digital marketing • Strong verbal and written communication skills in English • Availability to work 8 hours uninterrupted per day, up to 5 days per week
Benefits
• Remote work • Competitive salary • Flexible hours
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