Ultimate Jet Vacations
Ultimate Jet Vacations is a luxury travel company focused on creating exquisite travel experiences in collaboration with luxury travel advisors. Their mission is to enhance the success of the travel advisor community by providing support, resources, and exclusive partnerships to help advisors fulfill their clients' needs and expectations. With a dedicated team of knowledgeable travel advisors, Ultimate Jet Vacations aims to provide exceptional service and tailored luxury travel solutions.
Luxury Caribbean Vacations • Private Jet Vacations • Luxury Mexico Vacations • 5-Star Resorts, with 5-Star Service • Luxury Europe Vacations
Client Support Associate - Latam
March 14
🇨🇴 Colombia – Remote
⏳ Contract/Temporary
🟢 Junior
🟡 Mid-level
📁 Client Services
🚫👨🎓 No degree required
Ultimate Jet Vacations
Ultimate Jet Vacations is a luxury travel company focused on creating exquisite travel experiences in collaboration with luxury travel advisors. Their mission is to enhance the success of the travel advisor community by providing support, resources, and exclusive partnerships to help advisors fulfill their clients' needs and expectations. With a dedicated team of knowledgeable travel advisors, Ultimate Jet Vacations aims to provide exceptional service and tailored luxury travel solutions.
Luxury Caribbean Vacations • Private Jet Vacations • Luxury Mexico Vacations • 5-Star Resorts, with 5-Star Service • Luxury Europe Vacations
📋 Description
• Multiple working hours available. • Inquiry Management: respond to incoming questions regarding bookings, payments, document requests, etc. • Pre-Travel Assistance: facilitate the Reservations team with quoting travel requests, process new bookings, and adjust existing bookings when necessary. • Conflict Resolution: be the first responder to in-travel emergencies (hotels, transportation, activities, dining, spa, etc.). • Amadeus and Booking System Expert: Respond to inquiries with full knowledge of the internal systems to ensure each booking is properly reserved and/or updated. • Emergency-Line: maintain flexibility in schedule to support the emergency line outside of scheduled shifts. • Perform additional tasks as assigned.
🎯 Requirements
• 2+ years of Hospitality and service industry experience; preferably within the travel agency field • Excellent customer service, attention to detail, interpersonal, organizational, and time management skills • Mastery of the English language: Written and Verbal • Confident in taking telephone calls and mitigating stressful situations • Working knowledge of Amadeus and reservation management systems is a plus
🏖️ Benefits
• On the Job Training • Open Door policy • Work from home and location flexibility as long as it’s within the same region • Opportunity for growth and career development • Unlimited PTO following a year of employment*
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