Momentus Technologies
Event management software • Event scheduling software • CRM purpose-built for the events industry • Event booking software • ERP software
Support Specialist
December 7
Momentus Technologies
Event management software • Event scheduling software • CRM purpose-built for the events industry • Event booking software • ERP software
Description
• Assist clients with technical support through emails, phone calls, and online training meetings. • Assist with software testing and the setup of new accounts. • Conduct online support and training. • Gather feedback for the product team. • Provide technical support to clients and customer support team members. • Become an expert user on the software and keep up to date with new features. • Work with customers and the Momentus development team to resolve software errors. • Test new/improved functionality and/or bug fixes prior to release. • Escalate customer support requests to a Senior Support Specialist. • Provide user training on specific features and modules. • Maintain file server cleanup and maintenance. • Build local Momentus sites for testing. • Become a trusted resource for key accounts. • Educate and develop existing customer accounts. • Demonstrate new features and unique use cases. • Action internal support requests.
Requirements
• 2+ years of customer service experience ideally in a high growth SaaS company • Excellent phone and email communication • Proficient in Microsoft Suite (Word, Excel, etc) • Experience with report writing tools and relational databases (e.g. DevExpress, Crystal Reports, SQL or MS Access) is preferred • Availability for on-call support over the weekend a few times a year. • You have venue/event industry experience • You communicate professionally, yet personably, in person, on the phone, and over email. • You are empathetic and patient when assisting and educating others on complex topics. • You are detail-oriented and take pride in doing excellent work. • You love serving people. • You are a team player. • You like to keep everyone in the loop. • You get excited about SQL databases, data analytics, and reports, and are proficient with systems such as MS Access, DevExpress, Excel, or Crystal Reports. • You enjoy working through both routine tasks as well as tackling the occasional curveball or larger project. • You have experience with HTML or creating and formatting digital documents — and have an eye for detail and aesthetics. • You’re great at “zooming out” to see the big picture, but not afraid to drill down to the details when needed. • You are self-motivated and thrive working in a fast-paced environment.
Benefits
• Paid Parental Leave: Celebrate life's milestones and bond with your new bundles of joy. • No Dress Code: We value your individuality. Come as you are - because we know you're smart enough to choose what to wear. • Teammate Recognition Rewards and Swag: Celebrate milestones and enjoy the largest reward network ever. • Flexible Career: We believe in work that works for you. Get the job done where you work best. • Professional Development: Unlock unlimited training opportunities through LinkedIn Learning to sharpen your skills and advance your career. • Two tickets valued up to $500 to attend events hosted by our valued customers. • CEO Impact Award: Recognizing our employees' dedication to our values with a custom pair of shoes. • Your Voice Matters: We believe in open communication and support your growth through annual reviews. • Tailored Onboarding for You: From day one, we provide individualized onboarding for every new member of our team. • Personal Growth Matters: We're passionate about your growth!
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