Software Implementation Engineer

September 19

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Manufacturing • Technology • Quality Management • Continuous Improvement • Real-Time Conversations

11 - 50

💰 $120k Pre Seed Round on 2019-02

Description

• Assist customers in the implementation and integration. Specifically, you will: • Manage the implementation of each purchased module, through configuration, preparation, and onboarding • Provide technical support, training sessions and guidance to ensure customers can effectively utilize our products. • Demo best practices and use-cases (eg. Document Management, Maintenance, Calibration, Design Controls) • Tweak or configure the customer’s account to solve their specific pain points or map to their desired workflow • Create and manage automation and PDF tasks using team resources • Create and resolve bugs with engineering team resources • Gather feedback from customers to inform product improvements and ensure ongoing satisfaction. • Monitor customer success metrics and proactively address any issues or concerns. • Conduct product demonstrations for potential and existing customers, showcasing the capabilities and benefits of our solutions.

Requirements

• Experience working at a software company where you’ve used configuration (or no code builders) to develop solutions for customers • Have experience working in manufacturing, life science, Medical devices, Automotive, Aerospace or similar environments especially in operations, R&D, or quality. Selling into these industries is a plus. • You have at least two years of Implementation, Sales Engineering, Customer Success, Support, or Integrations-focused Solution consulting experience • Bachelor's degree in Computer Science, Engineering, or a related field. Or experience to offset. • Proficiency in spoken and written Spanish is a plus. • Organized, with an ability to develop and execute complex plans throughout the implementation cycle life of the client relationship • Team-oriented (we before me), collaborative, and comfortable working cross-functionally • Convincing and personable, have strong verbal/written communication and presentation skills, and are comfortable persuading both internal and external resources

Benefits

• Competitive salary with significant on-target earnings (OTE) potential. • A dynamic and supportive work environment focused on innovation and growth. • Opportunity to work with a product at the cutting edge of the life sciences and manufacturing sectors. • Flexible working arrangements to support work-life balance.