Engineering Manager - Data and Analytics

March 12

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Unifonic

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Unifonic is a customer engagement platform powered by artificial intelligence, designed to facilitate personalized omnichannel communication. The company offers a variety of communication channels and applications, including SMS, Voice, WhatsApp, Push Notifications, and Webchat to enhance customer interactions across multiple industries. Unifonic focuses on improving marketing automation, IT and operations, and customer support by providing AI-powered tools and automated workflows, ensuring timely and efficient customer communication. Their solutions cater to industries such as retail, banking, healthcare, and logistics, providing integrations with popular platforms like Salesforce and Shopify. With over 25 billion messages sent and 5,000+ customers, Unifonic provides global connectivity and a seamless customer experience.

Cloud Communications • SMS APIs • Voice APIs • SAAS • SMS Marketing

501 - 1000 employees

Founded 2006

🤖 Artificial Intelligence

☁️ SaaS

📡 Telecommunications

💰 $125M Series B on 2021-09

📋 Description

• Proudly voted a Great Place to Work®, we are a dynamic startup in the SaaS space that is revolutionizing the way businesses communicate. • Our team is made up of 500 energetic and passionate Unifones who are dedicated to delivering the best possible experience to 5000+ customer-centric companies. • We pride ourselves on our fun and collaborative work environment, where creativity and new ideas are constantly encouraged. • As shareholders in the business, we’re so much more than a group of passionate communicators. • Our Engineering team is responsible for designing, developing, and maintaining the systems and technologies that drive Unifonic’s solutions. • We work closely with other departments to ensure our products and services meet the needs of our customers. • If you are passionate about technology and are excited about working on cutting-edge communication and engagement solutions, we want you on our team. • You'll lead two teams: Data Engineering Team and Customer Insights Team. • The ideal candidate will bring strong technical expertise in modern data technologies, practical experience with data architecture, and the ability to coach and develop high-performing teams. • You will play a key role in driving technical excellence and leading initiatives to optimize data infrastructure, reduce costs, and prototype new solutions.

🎯 Requirements

• Hands-on 10+ years of experience working in the field of Data and Analytics. • Bachelor’s degree in a quantitative field: Business/Economics/Finance; Statistics/Mathematics; Computer Science; or equivalent. • Strong understanding of data schema and indexing strategies for OLAP stores, querying through modern ANSI SQL and query optimizations. • Demonstrated expertise in data modeling, with a focus on dimensional modeling techniques to optimize analytical query performance. • Proven ability to design and implement scalable, efficient data schemas that support complex data analysis and reporting needs. • Comfortable with scripting using Python. • Hands-on experience with modern data architecture, including data lakes (e.g. Vertica, Hadoop) and ETL pipelines (e.g. Apache Airflow). • Proficiency in data processing technologies such as Apache Flink, Apache Pinot, Kafka, or similar. • Strong understanding of cloud platforms (OCI, AWS or GCP) and cost optimization strategies. • Familiarity with building and maintaining data APIs for both batch and streaming data. • Demonstrated success in leading high-performing engineering teams with a focus on coaching, mentoring, and professional development. • Excellent communication and interpersonal skills, with a strong ability to translate complex technical ideas into clear, actionable business insights. • Experience managing stakeholders and delivering on strategic objectives in a fast-paced environment. • Exposure to reporting tools (e.g. Tableau or Power BI) would be a plus. • Familiarity with infrastructure and orchestration (e.g. containerization and Kubernetes) would be a plus. • Experience with Backend APIs’ design and development would be a plus.

🏖️ Benefits

• Competitive salary and bonus. • Unifonic share scheme (we are all owners!). • 30 holiday days after the first anniversary. • Your Birthday off! • Spend up to 10 weeks per year working from anywhere in the world! • Paid leave for new parents. • LinkedIn learning license.