Engineering Manager - Software

March 27

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Unifonic

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Unifonic is a customer engagement platform powered by artificial intelligence, designed to facilitate personalized omnichannel communication. The company offers a variety of communication channels and applications, including SMS, Voice, WhatsApp, Push Notifications, and Webchat to enhance customer interactions across multiple industries. Unifonic focuses on improving marketing automation, IT and operations, and customer support by providing AI-powered tools and automated workflows, ensuring timely and efficient customer communication. Their solutions cater to industries such as retail, banking, healthcare, and logistics, providing integrations with popular platforms like Salesforce and Shopify. With over 25 billion messages sent and 5,000+ customers, Unifonic provides global connectivity and a seamless customer experience.

Cloud Communications • SMS APIs • Voice APIs • SAAS • SMS Marketing

501 - 1000 employees

Founded 2006

🤖 Artificial Intelligence

☁️ SaaS

📡 Telecommunications

💰 $125M Series B on 2021-09

📋 Description

• Proudly voted a Great Place to Work®, we are a dynamic startup in the SaaS space that is revolutionizing the way businesses communicate. • Our team is made up of 500 energetic and passionate Unifones who are dedicated to delivering the best possible experience to 5000+ customer-centric companies. • We pride ourselves on our fun and collaborative work environment, where creativity and new ideas are constantly encouraged. • As an Engineering Manager Software (SMS) you will be responsible for defining, leading, and delivering Unifonic’s products on time and within budget. • In this role, you will be overseeing a project/product's whole life cycle, communicating closely with key stakeholders, supporting Unifonic’s product portfolio, and continuously improving the product, project, and vendor management process and methodology. • Help us shape the future of communication by: Defining and owning technical product requirements, specifications, and road-maps based on user and business needs by working closely with product, marketing, operations, and sales teams. • Working with Product Managers, Designers, Marketers, and Executive Managers to prioritize, schedule, and deliver work, evaluating the progress of work in progress to identify when adjustments need to be made to resourcing. • Owning, operating and maintaining stakeholders' services. • Employing Agile methodologies to continuously deliver value to customers. • Maintaining, instituting and rotating on-call incident escalation and response processes for the team. • Building and managing the client’s technical solutions and make sure that the proposed designs meet client requirements.

🎯 Requirements

• Hands-on 10+ years of relevant engineering work experience and 4+ hands-on technical management experience in shipping large-scale projects with multiple dependencies across teams. • Solid experience as Java Developer, databases (MySQL, Casandra, etc), caching solutions (Redis, Memcache). • Exceptional coding abilities and experience with architectural patterns of large, high-scale distributed applications. • Strong integration and configuration skills are required, e.g. network devices and servers (e.g. Windows and Linux, AWS, Openstack), integration maps (e.g. EDI maps, XSLT maps, etc.), API gateways, web services, setting up transport protocols (e.g. SFTP, FTPS, TLS etc.), scripting languages (e.g. Python). • Experience in Telecom domain SMPP, SIP, OSS & BSS will be an added advantage. • Track record in partnering, recruiting, building, and leading on-shore and off-shore engineering teams and technology vendors. • Strong analytical skills to analyze the customer requirements and translate them into functional requirements. • Ability to create product demonstrations based on client needs. • Ability to work in a dynamic environment in which the requirements are not always well defined, and requirements and priorities change frequently. • Strong attention to detail while maintaining sight of the big picture. • Must be able to spend substantial time interfacing with the offshore teams on a daily basis. • Fluent in English with excellent writing/editing and verbal communication skills. • Bachelor's degree in Engineering, Software, or a related discipline or the equivalent.

🏖️ Benefits

• Competitive salary and bonus. • Unifonic share scheme (we are all owners!). • 30 holiday days after the first anniversary. • Your Birthday off! • Spend up to 10 weeks per year working from anywhere in the world! • Paid leave for new parents. • Linkedin learning license.