Unifonic is a customer engagement platform powered by artificial intelligence, designed to facilitate personalized omnichannel communication. The company offers a variety of communication channels and applications, including SMS, Voice, WhatsApp, Push Notifications, and Webchat to enhance customer interactions across multiple industries. Unifonic focuses on improving marketing automation, IT and operations, and customer support by providing AI-powered tools and automated workflows, ensuring timely and efficient customer communication. Their solutions cater to industries such as retail, banking, healthcare, and logistics, providing integrations with popular platforms like Salesforce and Shopify. With over 25 billion messages sent and 5,000+ customers, Unifonic provides global connectivity and a seamless customer experience.
Cloud Communications • SMS APIs • Voice APIs • SAAS • SMS Marketing
501 - 1000 employees
Founded 2006
🤖 Artificial Intelligence
☁️ SaaS
📡 Telecommunications
💰 $125M Series B on 2021-09
December 12, 2024
Unifonic is a customer engagement platform powered by artificial intelligence, designed to facilitate personalized omnichannel communication. The company offers a variety of communication channels and applications, including SMS, Voice, WhatsApp, Push Notifications, and Webchat to enhance customer interactions across multiple industries. Unifonic focuses on improving marketing automation, IT and operations, and customer support by providing AI-powered tools and automated workflows, ensuring timely and efficient customer communication. Their solutions cater to industries such as retail, banking, healthcare, and logistics, providing integrations with popular platforms like Salesforce and Shopify. With over 25 billion messages sent and 5,000+ customers, Unifonic provides global connectivity and a seamless customer experience.
Cloud Communications • SMS APIs • Voice APIs • SAAS • SMS Marketing
501 - 1000 employees
Founded 2006
🤖 Artificial Intelligence
☁️ SaaS
📡 Telecommunications
💰 $125M Series B on 2021-09
• Collaborating with software developers, system operators, and other engineering team members to manage code releases. • Working across and merging barriers between software development, testing, and operations teams. • Designing, planning, and testing while keeping existing networks in mind. • Setting-up and enhancing CI (Continuous Integration) and CD (Continuous Deployment). • Troubleshooting and remediating issues impacting integration and operations of infrastructure and systems. • Ensuring high availability of the company’s products and platforms [24x7x365]. • Writing and deploying scripts to automate day-to-day operations. • Participating in on-call rotation with the rest of the teams. • Maintaining servers’ configuration, monitoring jobs, and infrastructure documentation across the cloud environment (AWS, Azure, etc).
• Hands-on 5+ years of recent technical experience in a Professional Services/Enterprise DevOps role. • Strong technical skills and proficiency in multiple functional areas required; such as infrastructure as Code (CloudFormation/Terraform), containerize orchestration (Docker, Kubernetes), configuration management (Ansible), programming language (Python), logging system (Elastic Stack), CI/CD (DroneCI, Argo CD) and network protocols and standards. • Ability to spend substantial time interfacing with the offshore teams on a daily basis. • Bachelor's degree in Computer Engineering, Software Engineering, or other IT-related fields. • Fluent in English with excellent writing/editing and verbal communication skills. • Strong sense of ownership, critical thinking, and ability to drive DevOps mindset initiatives across teams for agile release. • Analytical thinking and being accountable for the results of made decisions.
• Competitive salary and bonus • Unifonic share scheme (we are all owners!) • 30 holiday days after the first anniversary • Your Birthday off! • Spend up to 10 weeks per year working from anywhere in the world! • Paid leave and assistance for new parents • LinkedIn learning license
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