Customer Support Specialist

September 29, 2021

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Universal Money Centers, Inc

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Description

• Assist customers with technical problems and resolve queries • Recommend solutions and guide users through features and functionalities • Help establish excellent customer support reputation during sales and after-sales procedures

Requirements

• Experience as a Customer Support Specialist or similar CS role • Familiarity with our industry is a plus • Experience using help desk software and remote support tools • Understanding of how CRM systems work • Excellent communication and problem-solving skills • Multi-tasking abilities • Patience when handling tough cases • BSc in Information Technology or relevant diploma