Customer Success Manager
December 6
Description
• Who are we? • UpGuard’s mission is to protect the world’s data. • Our customers always come first! • We’re on the lookout for individuals who have a passion for helping others. • We’re seeking a Manager of Customer Success—India to join our high-performing team.
Requirements
• Educational Background: Computer Science, Information Technology, or a related field. • Experience: 7+ years of relevant experience in Customer Success, SaaS operations, consulting, or software implementation. • At least 2 years of managerial experience leading high-performing teams. • Customer Success Expertise: Proven success in account renewals, expansions, and growth strategies. • Experience managing a book of business for local customers. • Project Management Skills: Ability to manage complex workflows and deals from inception to completion in fast-paced environments. • Cybersecurity Knowledge: Strong understanding of cybersecurity concepts, technologies, and best practices. • Communication: Exceptional verbal and written communication skills in English. • Team Collaboration: Effective collaborator with cross-functional teams, embodying a team-player ethos. • Tech-Savvy: Familiarity with tools like ChurnZero, CRMs (e.g., Hubspot), Gong, and collaboration platforms such as Asana, Notion, and Slack. • Mindset: Highly motivated and inquisitive, committed to personal and professional growth.
Benefits
• Monthly Lifestyle subsidy: use this for financial, physical and mental wellbeing (all regions) • WFH set-up allowance: to ensure you have the right environment to work in, we will help you get set up within your first 3 months at UpGuard (all regions) • $1500 USD annual Learning & Development allowance: to support your career development all team members will be able to expense development opportunities against this allowance (all regions) • Generous Annual Leave/PTO allowances: time to recharge your batteries (all regions) • 18 weeks paid Parental Leave: irrespective of parenting role (all regions) • Personal Leave allowance: this includes sick & carer’s leave (all regions) • Fully remote working environment: whilst we have physical offices in Sydney & Hobart, we do not mandate compulsory attendance (all regions) • Top-spec hardware: all team members will be provided with top-spec laptops for their role (all regions) • Personal device security & online privacy protection subsidy: UpGuard provides team members with a paid subscription to personal device security & online privacy protection platform (all regions) • Generative AI subsidy: UpGuard provides paid subscriptions for all team members to access generative AI tools to support their work (all regions)
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