Technical Customer Success Manager

June 20

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UpGuard

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We're on a mission to protect the world's data.

IT Management • Cyber Insurance • Third Party Risk • Cyber Resilience • Cyber Risk

51 - 200

Description

• Onboard and enable UpGuard customers to optimize their usage and integration with existing systems to achieve technical and business goals. • Understand your customer's business in-depth, identify gaps and how they are going to be successful using UpGuard, provide best practice recommendations, resources, success plans, and customer-specific training. • Engage customers proactively to help them get the most out of UpGuard from day one and continue to drive engagement throughout their journey. • Translate your customers’ requirements by understanding their risk management frameworks to offer a tailored solution on how best they can utilize UpGuard. • Proactively monitor security ratings and metrics (e.g. health score, usage), addressing potential risks and improvement areas. • Advocate for the customer by providing updates to internal teams on customer perspectives, risks, strategic insights, issue resolution activities. • Collaborate with internal teams to identify opportunities for upselling or cross-selling additional products and services to our customers.

Requirements

• Degree in computer science, information technology, or a related field • 2+ years' experience in technical account management, customer success, solutions consulting role within the cybersecurity industry. • Experience working within the Cyber Security industry OR similar domain. • Strong understanding of cybersecurity concepts, technologies, and best practices. • Demonstrated ability to manage customer portfolio, manage multiple customers simultaneously, prioritize tasks, meet deadlines, and ultimately grow and retain your accounts. • Exceptional command of the English language, both in written and spoken communication. • Effective collaborator with the ability to seamlessly interface across diverse internal teams, embodying a strong team-player ethos. • Highly motivated and inquisitive, characterized by an unwavering commitment to personal and professional growth. • Experience with tools like ChurnZero, CRMs (e.g. Hubspot), Gong, and collaboration tools such as Asana, Notion and Slack.

Benefits

• 100% Remote Opportunity • Impact: Influence the direction and design of projects that push the boundaries of your field and see the impact of your work daily. • Be part of an energetic team: Our team is highly collaborative, fostering a positive work environment that encourages creativity and innovation. • We value work-life balance: We recognise the importance of maintaining balance and provide a supportive work environment that allows you to prioritize your personal life and well-being. • Generous reward: We offer a competitive salary + equity. • Great perks: You won’t find table tennis tables or office mandates - we prefer to offer perks that support your overall well-being - including a lifestyle allowance, well-being program, WFH budget, personal learning & development budget, generous leave benefits, and plenty more!