Technical Writer II

November 26

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Upland Software

WebsiteLinkedInAll Job Openings

Knowledge Management • Contact Center Productivity • Cloud Fax • Account-Based Selling • Digital Marketing

1001 - 5000

💰 $115M Post-IPO Equity on 2022-07

Description

• At Upland Software, you’ll find smart, creative teams who love working together to deliver value for our customers, and a global culture of growth and possibility. • Our operating model has always supported remote work—and as we keep growing and evolving our workplace, that won’t change. • We’re passionate. We’re proactive. We take pride in our work, and we love a good challenge. • Opportunity Summary: We are currently seeking a full-time Technical Writer to join the Upland team. This Technical Writer will be responsible for Objectif Lune technical documentation. They will edit, write, update, and publish documentation working with several content management systems. Our ideal candidate has 5-7 years of experience writing documentation for both technical and non-technical audiences, is highly motivated, results-driven, and has an eye for detail. • Primary Responsibilities: Write, edit, manage, and deliver product documentation, including online help and release notes. Work closely with Product Management, Development, and other SMEs to verify the accuracy of the documentation and gather information on new features and updates. Act as the primary point of contact for product documentation for internal stakeholders. Work with the Upland Documentation Manager to ensure documentation meets Upland documentation standards. Assist other Technical Writers and the Documentation Manager on projects as needed.

Requirements

• Experience writing for a technical audience (IT, developers) • Experience with managing the end-to-end documentation process from research to publishing. • Experience translating complex technical concepts into easy-to-understand, accurate, and concise user documentation. • Demonstrated interest in learning new technologies and the initiative to self-teach. • Curious and investigative mindset. • Strong attention to detail. • Ability to work independently and cooperatively as a team. • Understanding and knowledge of Madcap Flare, or other single-source authoring systems. • Working knowledge of CSS, HTML, and XML. • Familiarity with Microsoft Manual of Style and technical writing standards. • Strong command of the English language, including the meaning and spelling of words, rules of composition, and grammar.