Senior Implementation Manager

Yesterday

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Upstart

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Our mission is to enable effortless credit based on true risk.

Personal Loans • FinTech • Marketplace Lending • Artificial intelligence • Finance

1001 - 5000

Description

• Work closely with the Compliance, Legal, Engineering, Operations, and Marketing teams to facilitate and drive a consistent client experience and ensure successful projects and training for new clients • As a trusted advisor with deep product knowledge, this person will need to understand the client’s goals, pain points, and Upstart workflows • Drive and manage new partner implementations from start to finish, including weekly meetings and maintaining internal/external project progress • Confirm customer requirements and needs and provide guidance, assistance, and support to clients in the technical platform configuration • Oversee the handoff process between Implementation and Customer Success • Understand client pain points and partner with cross-functional teams to simplify, enhance, and automate existing processes that will improve client workflow • Compliment key product discussions by gathering and communicating client feedback and feature requests • Escalate and identify risks to strategize the best approach to resolution

Requirements

• Minimum qualifications: • 7+ years of experience in software implementation, consulting, or program/project management • Work experience in a highly regulated financial services industry (banking/insurance/finance) is required • Comfort with client and stakeholder management, including presentations to both small and large groups and managing challenging conversations • Ability to adapt to a rapidly changing product and respond strategically to client need • Preferred qualifications: • Conversational knowledge of AI/ML based decision making • Consumer lending product experience • Familiarity with both phase/gate and agile product launch methodologies preferred • PMP certification is a plus

Benefits

• Competitive Compensation (base + bonus & equity) • Comprehensive medical, dental, and vision coverage with Health Savings Account contributions from Upstart • 401(k) with 100% company match up to $4,500 and immediate vesting and after-tax savings • Employee Stock Purchase Plan (ESPP) • Life and disability insurance • Generous holiday, vacation, sick and safety leave • Supportive parental, family care, and military leave programs • Annual wellness, technology & ergonomic reimbursement programs • Social activities including team events and onsites, all-company updates, employee resource groups (ERGs), and other interest groups such as book clubs, fitness, investing, and volunteering • Catered lunches + snacks & drinks when working in offices