Senior Telephony Engineer

March 12

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Upstart

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Upstart is a leading AI lending marketplace partnering with banks and credit unions to expand access to affordable credit. As we transitioned to being a public company, we’re now poised to leverage our domain expertise and revolutionize every aspect of lending and credit risk evaluation. We’ve recently expanded our offerings to include automobile refinancing and we plan to take on more verticals as the business grows.

Personal Loans • FinTech • Marketplace Lending • Artificial intelligence • Finance

1001 - 5000 employees

📋 Description

• Upstart is a leading AI lending marketplace partnering with banks and credit unions to expand access to affordable credit. • As a Senior Telephony Developer at Upstart, you will be responsible for supporting our telephony contact center strategies. • You will partner with operational, product, and engineering teams to continuously improve our telecommunication efforts and support our Telephony roadmap.

🎯 Requirements

• 5+ years experience configuring telephony omnichannel platform interaction flows, analyzing contact center based data, troubleshooting/executing api calls and api coding for contact center applications • Proven ability to execute in a fast paced environment while delivering high quality outputs • Knowledge of rules and regulations (FDCPA, TCPA, CAN-SPAM) • Preferred qualifications: • Experience working with Katabat or similar collections system • Experience working with LiveVox, Nice CX One, Cyara, Neustar/Transunion Telephony Enhancements • Consumer lending experience • Hands on Contact Center Experience, including metrics, customer experience, interactions flows, IVR design/build/implementation/testing execution

🏖️ Benefits

• Competitive Compensation (base + bonus & equity) • Comprehensive medical, dental, and vision coverage with Health Savings Account contributions from Upstart • 401(k) with 100% company match up to $4,500 and immediate vesting and after-tax savings • Employee Stock Purchase Plan (ESPP) • Life and disability insurance • Generous holiday, vacation, sick and safety leave • Supportive parental, family care, and military leave programs • Annual wellness, technology & ergonomic reimbursement programs • Social activities including team events and onsites, all-company updates, employee resource groups (ERGs), and other interest groups such as book clubs, fitness, investing, and volunteering • Catered lunches + snacks & drinks when working in offices