Senior Content Designer

December 21, 2024

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Upwork

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Upwork is a leading online platform that connects freelancers with businesses, offering a wide range of professional services such as design, writing, programming, and more. It facilitates collaboration between independent professionals and clients through job postings, project catalogs, and consultations. Upwork aims to enable freelancers to find work and clients to find the best talent, providing tools to hire, manage, and pay remote talent worldwide.

freelancers • agencies

501 - 1000 employees

Founded 2015

🤝 B2B

🏪 Marketplace

💰 Funding Round on 2017-01

📋 Description

• Upwork is the world’s work marketplace. • You'll create clear, consistent, and compelling content that plays a pivotal role in the user experience across our platform. • Write clear, user-friendly product copy that simplifies complex ideas and flows. • Identify information architecture issues and recommend IA improvements. • Manage a content backlog, prioritize tasks, and meet deadlines. • Contribute to standards that govern for consistency and provide enablement to cross-functional partners. • Collaborate proactively with designers, product managers, engineers, and other cross-functional partners. • Advocate for content design in product development. • Apply UX research and data to your content decisions. • Present your work for feedback and revise it based on input.

🎯 Requirements

• Experience with driving UX writing, IA, and content strategy decisions. Preferably you’ve worked on SaaS products or applications. • Expert grasp of written language, with an eye for detail and fluency in style and grammar. • A knack for turning complex inputs into simple, intuitive outputs. • You can demonstrate strategic thinking, and an ability to shift between small details and the big picture. You have examples of visual, systems-level thinking, such as your own concept diagrams, journey maps, sketches, flows, matrices, or whatever shape an idea takes. • Ability to apply, seek, or contribute UX research and data in content design decisions, including to challenge your own assumptions and recognize when to change approach or opinion. • Understanding of business goals and metrics, and how to create UX content that meets both customer and business needs. • Ability to work well with cross-functional teams. You're a collaborative leader who can build relationships, promote content design, enable others, and preferably lead workshops. • Strong communication skills and the ability to explain and defend your work. • You handle challenges and changes with resilience and a growth mindset, demonstrating openness to feedback and willingness to improve.