UserGems 💎
UserGems is a company focused on optimizing sales and marketing processes by leveraging unique data signals and AI technology. Their product offerings include Gem AI, an outbound AI agent that enhances pipeline generation by capturing buying signals and suggesting personalized email messaging. They provide data quality, signal tracking, and integrations with existing tech stacks to help teams efficiently target ideal customer profiles. UserGems is aimed at improving demand generation, increasing ROI, and helping customers generate more pipeline with fewer resources.
Sales • Revenue • Customer Success • Marketing • Artificial Intelligence
Sales Engineer - Customer Success Engineer
April 15
UserGems 💎
UserGems is a company focused on optimizing sales and marketing processes by leveraging unique data signals and AI technology. Their product offerings include Gem AI, an outbound AI agent that enhances pipeline generation by capturing buying signals and suggesting personalized email messaging. They provide data quality, signal tracking, and integrations with existing tech stacks to help teams efficiently target ideal customer profiles. UserGems is aimed at improving demand generation, increasing ROI, and helping customers generate more pipeline with fewer resources.
Sales • Revenue • Customer Success • Marketing • Artificial Intelligence
📋 Description
• UserGems is an AI platform that helps sales and marketing teams double their pipeline impact with the same team. • Our AI agent (Gem-E) captures buying signals and your CRM data to identify who to target, when, and why, drafting highly personalized and impactful outreach that results in higher conversion. • UserGems has generated $4 Billion in pipeline and over $950 Million in revenue for hundreds of start-ups and public companies. • Companies like Mimecast, UserTesting, SAP LeanIX see more than 15X ROI in closed won revenue from UserGems. • We are looking for a Customer Success Engineer who enjoys being client facing and is obsessed with driving successful implementations. • This role is an externally facing pre & post-sale engineering role that partners closely with our sales and CS teams to lead valuable product demos, deliver successful implementations, align on and optimize strategic rollout plans, and ensure initial adoption has reached a stable state of high performance in the first ~60 days of the customer lifecycle. • Additionally this role will partner with CSMs, as a technical resource to ensure our customers are successfully using the tools and products we offer in order to deliver the most value to customers. • It’s an incredible opportunity for someone who is excited to take on a lot of ownership, love technology as much as they love working with customers, who want to experience exponential personal growth, and work with talented, collaborative, and friendly people who love what they do. • Join pre-sales virtual meetings as a technical expert to demonstrate our products, design solutions specific to our prospects’ tech stacks, and answer technical questions. • Own post sales relationship from kick-off, implementation calls/processes, training & enablement and achieving adoption metrics. • Identify new ways to optimize our prospect, customer, and employee experience based on your own observations, data discovery, and user research. • Collaborate with the UserGems product team to resolve prospect and customer issues, collate and prioritize feedback, and assist with our roadmap and product design, especially as it relates to Salesforce and HubSpot. • Own the strategic rollout of UserGems at accounts and ensure that program tactics align with customer goals/objectives. • Decrease time to value for UserGems customers. Identify ways to streamline the onboarding process and create/hold customers accountable to timelines. • Openly challenge customers to follow UserGems best practices. • Openly challenge the way that we do things and create change within the organization; make recommendations to marketing, sales, CS, and product leadership on our business processes and prioritization. • Become re-engaged with active customers where appropriate for items like: Implementing new signals, Customizing AI generated messaging, Re-implementation of customers, Setting up AISDR functionality, Project planning w/ low adopters.
🎯 Requirements
• 3-5+ years of relevant experience at a startup or Salesforce consulting firm • Salesforce Admin experience is required (certifications are a plus) • You should be comfortable building Flows, working with integrations, and working on lead management and routing projects • You are organized, detail-oriented, naturally curious, and a thoughtful communicator • You’re an expert project manager, skilled at setting realistic timelines, and holding all parties accountable • You have a track record of advancement and taking on increased responsibility • You have some customer service, sales, or training experience • You’re very comfortable working with executive teams • You’re an expert at driving organizational change to encourage desired user behavior and engagement • Systems our customers use to operationalize UserGems (experience is a plus): Salesforce & HubSpot CRM, LeanData & RingLead routing, Outreach, Salesloft, Groove, & HubSpot sequencing, Marketo & HubSpot Marketing Automation, Slack
🏖️ Benefits
• We offer a competitive salary and benefits • Customers love us! (see our Customers page and G2 Reviews). They see ROI in Closed Won revenue generated • Employees love us! (see our Glassdoor & RepVue page) • We're a remote-first company with employees across the Americas and Europe • We have weekly standups, virtual happy hours, and in-person off-sites around the world so that everyone stays connected • We are customer-focused and data-driven in everything we do • We value individual differences in the workforce and strive to make everyone feel welcomed and accepted, regardless of their skin color, gender, or sexual orientation
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